Luxury Interactive 2015 (past event)
October 13 - 15, 2015
Array
Jane Schoenborn Paradis
VP of Marketing & Creative Communications
Lilly Pulitzer
Check out the incredible speaker line-up to see who will be joining Jane.
Download The Latest AgendaWho Is The Luxury Consumer? Digitally Marketing To The Affluent And Aspirational
Sunday, January 10th, 2016
14:05 She’s A Keeper: Committing To The Consumer Through Social Media
Modern luxury brands can play to win in the digital space when they focus on engaging their consumer, delighting her, and connecting her to the brand. But…how do we justify this strategy with the business? What about the pressure on social media to produce sales? What are the right metrics to track and how? In this session, Jane discusses how Lilly Pulitzer shifted their social strategy to do “Visual Storytelling” by setting up a strategy that builds relationships and fosters a long-term commitment with the consumer. Jane outlines:
• Empowering your social media team to find the right metrics that support your targeted strategy
• Identifying the talent needed: what roles need redefining or buy-in from other departments to best build relationship:
o Aligning Social and PR to be the same team especially in a space where “influencer” is a broad definition
o Pulling in customer service support and training for social
• Strong vendor relationships that deliver the metrics that are right for your social strategy – not everyone else’s
• Case study successes: what it looks like when it all comes together, highlight a case study
• Empowering your social media team to find the right metrics that support your targeted strategy
• Identifying the talent needed: what roles need redefining or buy-in from other departments to best build relationship:
o Aligning Social and PR to be the same team especially in a space where “influencer” is a broad definition
o Pulling in customer service support and training for social
• Strong vendor relationships that deliver the metrics that are right for your social strategy – not everyone else’s
• Case study successes: what it looks like when it all comes together, highlight a case study