Milton Pedraza

CEO
Luxury Institute

Milton Pedraza is the CEO of the Luxury Institute. Over the past 12 years,Milton has established the Luxury Institute as the most trusted global luxury research provider, and the proven high performance luxury client relationships consulting firm. Known globally as the foremost resource for affluent and wealthy consumer insights and client experience best practices, the Luxury Institute has served over 1000 global luxury goods and services brands across dozens of luxury goods and services categories.

Milton advises and coaches luxury CEOs and serves on the Boards of top-tier luxury and premium brands, and luxury startups. He is sought after worldwide for his practical, innovative and humanistic insights and recommendations on luxury and is the most quoted global luxury industry expert in leading media and publications.

Milton is also an authority on CRM Technology, Analytics and Big Data. Prior to founding the Luxury Institute, his successful career at Fortune 100 companies included executive roles at Altria, PepsiCo, Colgate, Citigroup and Wyndham Worldwide.

Milton was born in Colombia, raised in the United States, has lived in several countries, conducted business in over 100 countries, and speaks several languages.

Check out the incredible speaker line-up to see who will be joining Milton.

Download The Latest Agenda

Back To Basics And Beyond: Taking Your Online Experience To Omni

Wednesday, February 10th, 2016

09:00 Luxury Client Relationship Building in the 21st Century

Luxury brands are under pressure from many macro and micro-economic factors. Many are taking the high road by redefining the client experience and transforming themselves from passive transactions to full-fledged client relationship builders. Has your luxury brand begun its transformation? Milton Pedraza, a client-relationship building experts, leads this session in which you:
• Learn what Baby-Boomers, Generation-Xers, and Millennials require and expect from luxury brands well beyond great products and in terms of client relationship building
• Understand how to redefine the relationship culture of in-store and call center brand ambassadors, and what you need to do to help them succeed and flourish
• Discover how to make your new client experience consistent across people, channels and client segments

12:00 Interactive Roundtable Working Groups

1. Luxury Client Relationship Building In The 21st Century

Milton Pedraza, CEO, Luxury Institute

2. Bring The Power Of eCommerce Into Brick-And-Mortar Retail With Customer Facing Devices

Eric Johnson, COO, Co-Founder, Moki

3. Reorganizing, Redeveloping And Rebranding With Responsive Design

Elkin Nance, VP, eCommerce, Oscar de la Renta

Jennifer Scruggs, eCommerce Executive, John Varvatos

Lauren Croke, Director Of eCommerce And Web, Eileen Fisher

John Kuehl, Digital Marketing Manager, Sub-Zero Group, Inc.

Clay Olivier, CEO, Mozu

4. Ready And Responsive: Barneys New York Re-Platformed Website

Matthew Woolsey, EVP, Digital, Barneys New York

5. Evolving The Role To Build Cross-Channel Collaboration

Jon Potter, CMO, Moët Hennessy

Buffy Sash, CMO, Alice & Olivia

Amy Chernoff, CMO, Gracious Home

Andrea Ward, VP, Marketing, Oracle Marketing Cloud

6. Having The Right Conversation With Your Data

Jaysen Gillespie, Vice President – Data Science and Analytics, Criteo

7. Mobilizing Millenials: Creating An App For The Playful World of Hermès

Hosted By Peter Malachi, SVP Communications, Hermès of Paris